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Hi there,
I have a client with an iPhone 13.
Power Bi app version 26.6 installed.
The app used to worked but all of a sudden the stopped working, upon hitting the Power Bi icon on the home screen it keeps getting stuck at the following screen:
Tried the following:
1. Removing and re installing the Power Bi App
2. Hard restart.
Still no luck.
Any one that experienced the same behaviour with a possible solution?
Kind regards
Solved! Go to Solution.
I’m Erez, the engineering team manager of the Power BI for iOS product. Very sorry for the inconvenience.
The problem probably originates in the mechanism that’s used to share the account emails between Microsoft apps and get the app stuck on your device.
We are working towards moving to another mechanism and this should be included in a September (next month) release.
In the meantime, can you please attempt the following:
Notice that this process could sign you out of several Microsoft apps but hopefully will unblock you.
Hello @erezone .. I tried your solution .. and still experiencing the same .. And Onedrive yesterday was accesible .. and today is not anymore .. ( it says cannot sign you in for the moment ) .. and power BI app opens for 1/2 sec and shutdown .. TIA in advance for your help -- using iphone 14 pro
I’m Erez, the engineering team manager of the Power BI for iOS product. Very sorry for the inconvenience.
The problem probably originates in the mechanism that’s used to share the account emails between Microsoft apps and get the app stuck on your device.
We are working towards moving to another mechanism and this should be included in a September (next month) release.
In the meantime, can you please attempt the following:
Notice that this process could sign you out of several Microsoft apps but hopefully will unblock you.
Thank you, this resolved our problem as well, iPhone 12's within the org.